Shipping policy

Shipping Information

At BackBalance, we aim to make the delivery process clear, transparent, and reliable. Below you’ll find all the information regarding shipping, processing times, and delivery.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed or shipped on weekends or public holidays.

  • During high demand periods, processing times may be slightly extended.

Shipping Time

Estimated delivery times depend on your location:

  • United States: 7–14 business days

  • Canada: 8–16 business days

  • Europe: 8–18 business days

  • Australia & New Zealand: 10–20 business days

  • Other countries: 10–25 business days

Delivery times are estimates and may vary due to customs clearance, local postal services, or external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.
From time to time, we may offer free shipping promotions, which will be clearly stated on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after shipment.

Customs, Duties, and Taxes

BackBalance is not responsible for customs fees, import duties, or taxes that may apply in your country.
All additional charges imposed during or after shipping are the responsibility of the customer.

Incorrect Address

Please ensure that all shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error, contact us immediately. Changes are only possible before the order is shipped.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact our support team.
We will assist you in locating your package or finding an appropriate solution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: backbalancestore@gmail.com
Response time: within 24–48 business hours