Refund policy

# Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

## Standard Return Eligibility

To be eligible for a return under our standard return policy, your item must be unused, unworn, and in its original packaging, with proof of purchase.

To start a return, contact us at **backbalancestore@gmail.com**.

Returns must be sent to:

**Jorge Manrique 71/3**  
**Nueva Andalucia, 29660**  
**Spain**

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unless the item is defective, damaged, or incorrect, **customers are responsible for return shipping costs**.

You can always contact us for any return questions at **backbalancestore@gmail.com**.

## Damages, Defects, and Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

If the item is defective, damaged, or incorrect, we will provide return instructions and cover return shipping costs where applicable.

## Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

## Non-Returnable Items

Certain types of items cannot be returned, including:

- custom or personalized products
- hazardous materials
- flammable liquids or gases
- gift cards

Sale items may be non-returnable under our standard 30-day return policy, except where applicable consumer law provides otherwise.

If you have questions about whether your item is eligible for return, contact us at **backbalancestore@gmail.com** before sending it back.

## European Union 14-Day Cooling-Off Period

If your order is shipped to a country in the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

You may inspect the item as you would in a physical store, but you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.

Unless the item is defective, damaged, or incorrect, **you are responsible for the cost of return shipping**.

If you exercise your right of withdrawal in accordance with applicable law, we will refund the purchase price and the standard delivery cost, if applicable, using your original payment method.

## Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within **10 business days**. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than **15 business days** have passed since your refund was approved, please contact us at **backbalancestore@gmail.com**.